Privacy Policy – Privacy Statement



Your data will be processed for the purpose of sending information about our offers, news and events, and in all emails you have the option of unsubscribing from the list of recipients.

In accordance with the Personal Data Protection Act, upon your request, you will be granted access to the data as well as possible correction thereof.

Protection of your personal data means that:

  • we will never misuse your personal information in any way
  • we will never give your contact and personal data to any third party
  • your contact and personal information can be disclosed to a third party only with your permission
  • You can unsubscribe from any of our email lists at any time.

All our online activities are in accordance with European legislation (EU Directive 95/46/EC, 2002/58/EC and Treaty Conventions ETS 108, ETS 181, ETS 185, ETS 189) and the national legislation of the Republic of Croatia (Act on the Protection of Personal Data , Law on Electronic Business, etc.).

SERENDIPITY, OBRT ZA USLUGE I TRGOVINU is in accordance with Art. 18a of the Personal Data Protection Act (“Official Gazette” No. 106/12) appointed a personal data protection officer.

SERENDIPITY, OBRT ZA USLUGE I TRGOVINU undertakes to provide protection to customers’ personal data, in such a way that it collects only the necessary, basic data about customers that are necessary for the fulfillment of our obligations, informs customers about the method of using the collected data, regularly gives customers the option of choosing the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns. All user data is strictly kept and is available only to employees who need this data to perform their work. All employees of SERENDIPITY, OBRT ZA USLUGE I TRGOVINU and business partners are responsible for respecting the principles of privacy protection.

The web pages contain information about the products and services offered by the company SERENDIPITY, OBRT ZA USLUGE I TRGOVINU The pages serve as the company’s electronic point of sale. SERENDIPITY, OBRT ZA USLUGE I TRGOVINU cannot take responsibility for any damages caused by the use of information from these pages for purposes that go beyond the scope of their intended purpose. SERENDIPITY, OBRT ZA USLUGE I TRGOVINU is committed to applying maximum security measures for the purpose of protecting the interests of customers and preventing possible misuse of information.

SERENDIPITY, OBRT ZA USLUGE I TRGOVINU cannot be held responsible for abuses that cannot be determined to have occurred as a result of a technical-security failure of the web store system or the failure of an employee of SERENDIPITY, OBRT ZA USLUGE I TRGOVINU


  • User privacy and data protection are human rights
  • We have a duty to take care of users and their data
  • Data is a responsibility, it should be collected and processed only when it is really necessary
  • We don’t like and don’t support SPAM, and neither do you!
  • We will never sell, rent, or otherwise distribute or publicly disclose your personal information


Together with our business and internal computer systems, this website is designed to comply with the following national and international laws related to data protection and user privacy:

This website’s compliance with the above legal regulations likely means that this website complies with data protection and user privacy laws set by many other countries. If you are unsure whether this website complies with the specific data protection legislation and data protection laws of your home country, please contact our data protection officer (details of which can be found in Article 7) for clarification.


This website collects and uses personal data for the following reasons:

Monitoring website visits

Like most websites, this website uses Google Analytics (GA) to track user interaction. We use this information to determine the number of people using our website to better understand how they find and use our website and to see their journey through the website.

Although GA records information such as your geographic location, your device, internet browser and operating system, none of this information can personally identify you. GA also records a computer’s IP address which could be used for personal identification, but Google does not give us access to this. We consider Google a third-party data processor (see Article 4 below).

GA uses cookies, and you can find details about them in Google’s developer guides. Our website uses GA’s analytics.js implementation.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to any part of this website.

Email address for contact

If you decide to contact us via the contact email address, none of the data you provide will be stored on this website and will not be transferred / processed by any of the third-party data processors defined in article 6. Instead, the data will be collected in e-mail and will be sent to us via Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) which means that email content is encrypted using SHA-2, 256-bit cryptography before being sent over the Internet. Email content is decrypted by our local computers and devices.


If you decide to sign up for our newsletter list, the email address you send us is forwarded to the software platform that provides us with email marketing services. The email address you send will not be stored in our own database or on one of our internal computer systems.

Your e-mail address remains in the database of the said platform as long as we continue to use the services of that platform for email marketing or until you request to unsubscribe from the newsletter list. You can do this by unsubscribing using the unsubscribe links found in all newsletters we send you, or by requesting unsubscribe via the contact email address.

If you are under the age of 16, you must obtain parental consent before subscribing to our newsletter.


We use a number of business partner services to process personal data on our behalf. These companies have been carefully selected and all comply with the regulations specified in Article 2.


We will notify all relevant persons and competent authorities of any violation of data privacy from our database or the database of any of our partners within 72 hours of the violation, if it is obvious that the stolen data was stored in a way that the identity of the data owner can be revealed.


This privacy statement may change from time to time in accordance with legislation or industry developments. We will not explicitly notify our customers or website users of these changes. Instead, we recommend that you periodically check this page for any changes to the statement.


This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use, i.e. the information we collect using cookies and how that information is used, and how to control your cookie settings. For additional information on how we use, store and safeguard your personal information, please see our Privacy Policy.

You can change or withdraw your consent from the Cookie Statement on our website at any time.

Find out more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains:

What are cookies?

Cookies are small text files used to store small pieces of information. Cookies are stored on your device when a website is loaded in your browser. These cookies help us to make the website work properly, make the website more secure, provide a better user experience and understand how the website works and analyze what is working and where it needs improvement.

How do we use cookies?

Like most internet services, our website uses first and third party cookies for a number of purposes. First-party cookies are mainly necessary for the website to function properly and do not collect any of your personal information.

Third-party cookies used on our websites are mainly used to understand website performance, interact with our website, keep our services secure, provide advertisements that are relevant to you, and overall provide you with a better and better user experience and help you to speed up future interactions with our website.

What types of cookies do we use?

Important : Some cookies are essential for you to experience the full functionality of our website. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal data. For example, these cookies allow you to log into your account and add products to your shopping cart in a secure way.

Statistical data : These cookies store information such as the number of visitors to the website, the number of unique visitors, which pages were visited, the source of the visit, etc. This data helps us to understand and analyze the performance of the website and where it needs improvement.

Marketing : Our website displays advertisements. These cookies are used for more personalized advertisements that we show you so that they make sense to you. These cookies also help us track the effectiveness of these ad campaigns.

The information stored in these cookies can also be used by third-party ad producers to display ads on other websites in the browser.

Functional : These are cookies that help certain non-essential functionalities on our website. These functionalities include embedding content such as videos or sharing website content on social media platforms.

Preferences : These cookies help us store your preferences and search preferences such as language preferences, so that you have a better and more efficient experience on future visits to the website.

Below is a list of details describing the cookies used on our website.

How can I control my cookie settings?

If you decide to change your settings later during your browsing session, you can click on the “Privacy and Cookies” tab on the screen. This will again display a consent notice that will allow you to change your preferences or withdraw your consent entirely.

Additionally, different browsers provide different methods for blocking and deleting cookies used by websites. You can change your browser settings to block / delete cookies. To learn more about managing and deleting cookies, visit , .

How to disable cookies

By turning off cookies, you decide whether you want to allow cookies to be stored on your computer. Cookie settings can be controlled and configured in your web browser.

For information about cookie settings, select the web browser you are using.

If you disable cookies, you will not be able to use some of the functionalities on the websites

What are temporary cookies?

Temporary cookies or session cookies are removed from the computer when the Internet browser is closed. Websites use them to store temporary data, such as items in your shopping cart.

What are persistent cookies?

Permanent or saved cookies remain on the computer after closing the Internet browser program. With them, websites store information, such as your login name and password, so you don’t have to log in every time you visit a particular site. Persistent cookies will stay on your computer for days, months, even years.

What are first-party cookies?

First-party cookies come from the website you are viewing and can be permanent or temporary. With these cookies, websites can store information that they will use again the next time you visit that website.

What are third-party cookies?

Third-party cookies come from advertisements from other websites (such as pop-up or other advertisements) that are placed on the website you are viewing. With these cookies, websites can track Internet usage for marketing purposes.

Does use cookies?

Yes, with the primary goal of making our websites a better user experience for you.

What cookies uses and why

  • Temporary cookies (Session cookies) – these are temporary cookies that expire (and are automatically deleted) when you close the Internet browser. We use temporary cookies to enable access to content and enable commenting (things you have to do when you log in with your information on a website).
  • Persistent cookies – these usually have an expiration date far in the future and will remain in your browser until they expire, or until you manually delete them. We use persistent cookies on functionalities such as the “Stay logged in” box, which makes it easier for users to access as a registered user. We also use persistent cookies to better understand user habits, so we can improve the website according to your habits. This information is anonymous – we do not see individual user data.

Are there third-party cookies on the website?

There are several external services that store limited cookies for the user. These cookies are not set by this website, but some are used for the normal functioning of certain features that make it easier for users to access content. We currently enable:

  • measurement uses a traffic measurement service, that is Google analytics.
    If you want to prevent the aforementioned service from saving cookies, you can block it at the following link:
  • Google Analytics –

Additional information about turning off cookies

There are currently several websites to disable the storage of cookies for different services.

You can get more information at the following links:

Have questions about the cookie policy?

If you have any questions regarding the cookie policy for this or your own website, please contact us via the online contact form.