Terms of use and business

 

Conditions of purchase through the web shop

  1. GENERAL PROVISIONS 

The holder of all rights on the internet domain bebecentar.com is Serendipity, trade for services and trade, vl. Lara Šubić Šuša Malogorička 42, Zagreb, OIB of the owner 37364599276, MB of the trade 98389475. By using the Web Shop service bebecentar.com and all associated pages on the bebecentar domain .hr is considered that consumers are familiar with these Terms of Purchase (hereinafter: Terms) at all times, and that they fully understand and accept them. These Terms apply to the rights and obligations related to the purchase of products via the Web bebecentar.com, and the rights and obligations arising from the conclusion of a Distance Selling Agreement (hereinafter: the Agreement) between the consumer as the end customer and the bebecentar Web Shop. com are considered an integral part of such contracts.

The provider of the internet sales service through the Web Shop bebecenar.com is Serendipity, obrt za usluge i trgovinje, Zagreb, OIB owner 37364599276, MB obrt 98389475. Users of the site are advised to familiarize themselves with the Terms of Sale before making a purchase, and to check them regularly, in order to were familiar with their rights and obligations. Serendipity, a service and trading company reserves the right to change these Terms and Conditions without the obligation of prior notice, and will not be responsible for any possible consequences resulting from such changes. The aforementioned changes come into force upon publication on these websites.

Serendipity, a trade for services and trade reserves the right to cancel the service and change the content as well as other services and sub-pages that are an integral part of the Web Shop bebecentar.com at any time without prior notice and will not be responsible for any possible consequences resulting from such changes. The aforementioned changes come into force upon publication on these websites. Likewise, Serendipity, trade for services and trade reserves the right to change, limit or terminate the service of the Web Shop bebecentar.com at any time without the obligation of prior notice, including partially or completely restricting access as well as the provision of certain services to users who violate the provisions of these Terms and Conditions and General Terms of Use.

The use of the services of the Web Shop bebecentar.com is approved exclusively for adults. The use and use of the Web Shop bebecentar.com by minors is not allowed, and parents and/or guardians are obliged to take care of this, otherwise they assume all rights and obligations arising from such use, and Serendipity, trade for services and trade is not responsible for any consequences of such use. In other words, the purchase and sale of products offered on the bebecentar.com domain in the name and on behalf of minors or completely legally incompetent persons can only be concluded by their legal representatives, and partially legally competent persons can conclude a contract only with the consent of their legal representative.

Web Shop bebecentar.com fully disclaims any responsibility for the accuracy and/or completeness of all information and content found on the domain www.bebecenatr.com, and reserves the right to make errors in product descriptions and images.

*** Product images on the store's Web Shop correspond to the specified product, but the color may differ in shade depending on how the monitor on which the customer views the images is set, and the customer cannot advertise such products on this basis. The Web Shop store will endeavor to publish accurate and up-to-date information on the website www.bebecentar.com, but does not assume responsibility for the accuracy and completeness thereof.

  

  1. ONLINE PURCHASE THROUGH "WEB SHOP Serendipity, trade for services and trade" CONCLUSION AND TERMINATION OF THE SALE AGREEMENT

These Terms, as well as the individual terms of sale indicated with the information on certain products, represent the offer of Serendipity, a trade for services and a trade for the conclusion of the Agreement, and the user as a customer, by registering, concluding an order or otherwise determined by these Terms, accepts them, which is considered to be concluded Agreement between the user and Serendipity, a service and trade business, and according to the terms of sale specified in these Terms.

By registering in the Web Shop bebecenar.com and/or signing up for the Newsletter, the user gives his consent that the Web Shop store can inform him via email about changes or additions to pages, discounts, promotions, products or changes in the way the service is provided, for the purpose of promoting services and products. . The user can change his mind at any time and unsubscribe from the newsletter recipient list.

The purpose of the Agreement is the purchase of the selected product through the Web Shop of the store with the payment of the corresponding fee (price) of that product and the associated price of the delivery service of the same product. The contract is concluded by means of remote communication (Contract concluded at a distance) by means of: internet order in the Web Shop of the store, printed promotional messages with the purchase order and telephone with human mediation. The user is authorized to choose the option for the seller to inform him about new products, products on sale, etc. (newsletter). After successful registration (correctly filling in all required information), a notification about successful registration will be sent to the user's e-mail. The products that can be purchased are advertised on the domain www.bebecentar.com, and with each product information on the product specification and price is listed. The price and delivery conditions are listed in the column of the same name.

All product prices on the website www.bebecentar.hr are final. Before concluding the Agreement, the user has the opportunity to review the Terms and Conditions by clicking on the Terms of Sale section. The contract enters into force and is binding from the moment the user accepts the offer, Serendipity, a trade for services and trade, in one of the following ways:

- by selecting payment and completing the order as a registered or unregistered user of the Web Shop bebecentar.com

In the process of registering or creating a user account, the user is obliged to choose a name or names under which he will provide services and choose a security password and submit a valid e-mail address. All data required for registration or creation of a user account must be true, and the use or use of third-party data is expressly prohibited.

The registration or user account is created only for one person and it is not allowed to communicate information about the registration or user account to third parties. The user is obliged to keep information about his security password and user account. The use of someone else's registration or user account is not allowed.

For violation of the provisions of the Terms from this chapter, Serendipity, trade for services and commerce reserves the right, at its discretion, to terminate the user's registration or user account, without obligation to compensate the user for any cost or damage.

The Agreement enters into force when the user accepts the offer to enter into such an Agreement. The product purchase agreement between the customer and Serendipity, trade for services and trade is concluded at the time of payment for the product.

On the occasion of the conclusion of the Agreement, the user will be provided with an electronic review and/or an email delivered to the email address containing: a confirmation of the concluded Agreement, i.e. a pre-contractual notice from Article 57, Paragraph 1 of the Consumer Protection Act (Official Gazette, 41/14) , these Terms, and the notice on the user's right to unilateral termination of the Agreement with the form for unilateral termination of the Agreement from Article 61, paragraphs 1 and 2 of the Act on Consumer Protection.

The user/customer can unilaterally terminate the Agreement within 14 (fourteen) days without giving a reason. According to Art. 79, paragraph 1 of the Consumer Protection Act (Official Gazette, 41/14), the user does not have the right to unilaterally terminate the Agreement if the service has been fully fulfilled, and the fulfillment has begun with his express prior consent and with his confirmation that he is aware of the fact that will lose the right to unilaterally terminate the Agreement if the service is fully fulfilled.

In order for the customer to be able to exercise the right to unilaterally terminate the Agreement, he must inform Serendipity, obrt za usluge i tradvorce, about his decision to unilaterally terminate the Agreement before the expiration of the term, by an unequivocal statement sent by mail (to Serendipity, obrt za usluge i tradvorno, Malogorička 42) or by e-mail to: info@bebecentar.com, in which they will state their first and last name, address, telephone number or e-mail address, order or invoice number. Also, the form for unilateral termination of the Agreement, which can be found on the web shop of the store in the section "Conclusion and termination of the contract of sale". The customer can fill out and send it electronically, in which case they will receive a confirmation of receipt of the notice of unilateral termination of the Agreement by email without delay. The deadline for unilateral termination of the Agreement is 14 (fourteen) days from the day when the goods that are the subject of the Agreement were handed over to the customer or a third party designated by the customer, who is not the carrier, or, in the case of services, from the conclusion of the Agreement.

If the user unilaterally terminates the Agreement, he will be refunded the money received from him, including delivery costs, without delay, and at the latest within 14 (fourteen) days from the day when Serendipity, trade for services and trade, or Web Shop receives the user's decision on unilateral termination of the Agreement. The refund will be made in the same way the user made the payment. In the event that the user agrees to another way of returning the paid amount, he does not bear any costs in relation to the return. Refunds can only be made by Serendipity, a trade for services and trade, after the goods have been returned to it.

The buyer is obliged to hand over the goods or send them to the address Serendipity, obrt za služeb i tradok, Malogorička 42, Zagreb without undue delay, and in any case no later than within 14 (fourteen) days from the day when Serendipity, obrt za službe i tradok, sent its decision on the unilateral termination of the Agreement. According to the Consumer Protection Act (Official Gazette 41/14, Article 77), the buyer must bear the costs of returning the goods independently. The customer is responsible for any decrease in the value of the goods resulting from the handling of the goods.

If, at the customer's request, the performance of the service began during the period for unilateral termination of the Agreement, the customer is obliged to pay Serendipity, trade for services and trade an amount that is proportional to what was delivered up to the moment when the customer informed Serendipity, trade for services and trade about the unilateral termination of the contract. You can fill out and send a copy of the form for unilateral termination of the contract, which can be found on our website, electronically or manually.

 

  1. CONTRACT TERMINATION FORM / PURCHASE PROCESS CONDITIONS

The basic characteristics of the product (raw material composition, available sizes, and colors), prices, special promotions and benefits refer to those valid at the time the order is placed. The above data will be indicated with each product. The price of the product is visible in the shopping cart before the order is placed.

All information about the purchase confirmation based on the electronic order will be delivered to the customer's e-mail address specified in the registration/order process or in the shopping cart when entering data when concluding the order. All prices are expressed in Croatian kuna (HRK) in the Croatian section of the Web Shop. All prices of products and services offered on the website www.bebecentar.com do not include VAT because Serendipity, a service and trade business, is not included in the VAT system. Serendipity, trade for services and trade treats the selected products in the basket of the registered user as an order, and reserves the right to cancel it for a justified reason. In the case of cancellation of the order, Serendipity, trade for services and trade will inform the user of the aforementioned to his e-mail address or via the entered contact phone number, along with the reasons.

If the customer does not receive the order confirmation notification, there is a possibility that he entered his e-mail address incorrectly. In this case, the customer can contact Serendipity, a trade for services and trade at the e-mail address info@bebecentar.com or at the phone number +385 98 9546 595 to check whether the order has been received.

At the time of ordering an individual product from the offer, the user/customer (in the sense of the Consumer Protection Act) by agreeing to the Terms of Purchase confirms that, before concluding the contract, he has taken note of the information published on the Serendipity pay domain, craft for services and trade and its sub-pages, i.e. : name, title, OIB and registered office of the merchant, the ways in which he can express his objections; information on the products that are offered, and their name, main features as well as the price of the product, information on the costs of product delivery; as well as information on the method of payment, and the method and term of delivery of the product.

Web Shop bebecentar.com (to be paid by Serendipity, trade for services and trade) is obliged to deliver to the user/customer (in the sense of the provisions of the Consumer Protection Act) a confirmation of the aforementioned content in writing or another available permanent medium, as soon as possible, and at the latest at the time of product delivery. By agreeing to these Terms and Conditions, the user/customer agrees that the confirmation of the prior notice will be sent to him by electronic mail to the e-mail address he indicates as a contact when entering his order.

  1. METHOD OF PAYMENT

The buyer will pay the seller for the ordered products:

By making a payment to the company's account, pay Serendipity, obrt za usluge i trgovinu:

After the order, payment information will be sent to your e-mail address. Use the data to pay via internet banking or a general money order at a post office, bank, FINA office or any other place where you pay your bills. Send the confirmation of payment or a copy of the confirmed payment slip in the reply to the email you received. We send the shipment within the deadline after receiving the payment.

Our business bank is Raiffeisen Bank Hrvatska

IBAN: HR1524840081135261307

Pay directly to our bank account. Use the order identification number as a reference number, model HR00. Your order will be shipped when the funds are visible in our account.

By purchasing the shipment (collection):

We send the package to you after receiving and confirming the order to the address you entered in the form. You pay the ransom amount for the shipment in cash to the delivery person, for which we recommend that you have the exact amount prepared. This type of payment is valid for cash on delivery by the delivery service chosen by Serendipity, obrt za usluge i trgovinu.

  1. PRICE AND DELIVERY TERMS

The cost of delivery is paid in full by the buyer. Delivery is carried out by a company chosen by Serendipity, obrt za usluge i trgovinu. The price of delivery to Croatia is HRK 25.00. Delivery is made by GLS.

The cost of delivery to EU member states Slovenia, Germany and Austria is €20.

For orders over 1,000 HRK in Croatia, over 300 € in the EU, the shipping cost is entirely borne by Serendipity, obrt za usluge i trgovinu.

The deadline for delivery of products, which are stated to be in stock, throughout Croatia is 1-3 working days from the day the order is placed.

The deadline for delivery of products, which are stated to be in stock, to the Croatian islands is up to 7 working days.

In the event of a change in the delivery date or any other important circumstances for order execution, we will notify the customer immediately.

  1. REPLACEMENTS, COMPLAINTS AND OBJECTIONS, AND MATERIAL LIABILITY

If the customer receives a product that he wants to exchange for a different size or a different product, he can do so by contacting the company Serendipity, obrt za usluge i trgovinu at tel. +385 98 9546 595.

The ordered products are packed in such a way that they cannot be damaged by normal handling during transport/delivery. The customer should inspect the shipment when taking it over, and if the packaging has visible material damage/flaws, it is recommended that the customer refuse to accept it, since there is a possibility that the product inside such packaging is damaged. By rejecting the receipt, the delivery service will return the shipment to Serendipity, obrt za usluge i trgovinu, Malogorička 42, Zagreb, with a note that the shipment contains a defect.

If the customer finds material defects in the goods upon receipt, complaints and all other complaints can be made in writing to the e-mail address: info@bebecentar.com, headquarters: Serendipity, obrt za usluge i trgovin, Malogorička 42, Zagreb, or verbally on the phone number +385 98 9546 595 In the case of a justified complaint, it is possible to terminate the contract with a refund of the amount paid or a replacement of the product. If the delivered goods are damaged and/or defective, the customer can return the item to the previously mentioned address, so that the complaint is accepted based on physical evidence. If a careful inspection determines that the product was damaged by a deliberate/accidental mechanical process, i.e. tearing of materials or other components of the product, which occurred after the product was inspected and sent to the customer, the claim will be rejected or contested. In such a case, the buyer's material responsibility for the purchased product is determined.

Also, it is emphasized that according to Art. 43 of the Consumer Protection Act (Official Gazette 41/14), paragraphs 5 and 6, there is a right that, if a material defect in the product appears within six months from the date of transfer of risk to the customer (from the date of purchase of the product), and the trader believes that the defect did not exist at that time, the costs of the expert opinion are borne by the trader. If a material defect in the product appears after six months, but no later than 24 months from the date of transfer of risk to the buyer/consumer, the costs of the expert examination shall be borne by the consumer or the trader, depending on the result of the expert examination. The merchant is not responsible for material defects on the product that appear after two years from the purchase of the product.

The advertised product must contain an original sewn-in label or a declaration from the manufacturer of the goods.

  

  1. PROTECTION OF USER/BUYER DATA

Web Shop bebecentar.com undertakes to respect the anonymity and privacy of Web Shop users, and will use and process data exclusively for the purpose and purpose specified in these Terms. Web Shop bebecentar.com can collect user's personal data, such as name, address, OIB, telephone number or e-mail address only if the user voluntarily submits them to Web Shop bebecentar.com. Web Shop bebecentar.com (Serendipity, obrt za usluge i trgovinu, Malogorička 42, Zagreb) is not responsible on any basis for any damage that may occur as a result of improper or unauthorized handling of the user's user data, and if the specified are not in the domain Web Shop bebecentar.com If the user suspects unauthorized use of his data, he should notify Serendipity, obrt za usluge i trgovinu, Malogorička 42, Zagreb, as soon as possible to the e-mail address: info@bebecentar.com

Serendipity, obrt za usluge i trgovinu, Malogorička 42, Zagreb, will use the above-mentioned data exclusively for the purpose of fulfilling contractual obligations and better insight and understanding of individual user needs and requirements, as well as better provision of Web Shop services. The Web Shop bebecentar.com collects and processes data about users related to the way the Web Shop is used without revealing the user's identity and/or personal data that enable the user's identity to be revealed.

According to the law of the European Union, Serendipity, obrt za usluge i trgovinu, Malogorička 42, Zagreb informs users that the website www.bebecnata.com uses cookies in order to ensure the highest quality of service.

Cookies in the user's browser enable the operation of all the functions of the internet portal, as well as the adaptation of certain content especially for an individual user, and constantly improve the internet portal by analyzing visits.

How cookies are stored can be adjusted by the user in the browser settings. In order to improve the experience of browsing web pages, Serendipity, obrt za usluge i trgovinu, Malogorička 42, Zagreb must save a small amount of information (cookies) on the user's computer. Over 90% of all websites use this practice, but according to the European Union regulations from 03.25.2011. Serendipity, obrt za usluge i trgovinu, Malogorička 42, Zagreb, is obliged to request the user's consent before saving cookies. By using the website www.bebecentar.com, the user agrees to the use of cookies. By blocking cookies, the user can still browse the website, but some of its features may be unavailable.

  

  1. WHAT IS A COOKIE?

A cookie is information saved on the user's computer by the website he visited. Cookies usually store user preferences, preferences for a website, such as preferred language or address. Later, when the user opens the same web page again, the internet browser sends back the cookies that belong to that page. The above enables Serendipity, obrt za usluge i trgovinu, Malogorička 42, Zagreb to display information adapted to the needs of each individual user.

Cookies can store a wide range of information including personal information (such as a user's name or email address). However, this information can only be saved if the user allows it - websites cannot gain access to information for which the user has not given permission and cannot access other files on the user's computer. The default activities of saving and sending cookies are not visible to users. However, the user can change his internet browser settings in such a way that he can choose for himself whether he wants to approve or reject requests to save cookies in order to delete the saved ones.

  

  1. NOTICE ON HOW TO SUBMIT CONSUMER COMPLAINTS

Pursuant to Art. 8 paragraph 2 of the Act on Consumer Protection (Order Nov., no. 79/07., 125/07. - isp., 79/09 and 89/09. isp.) we inform consumers that they can submit complaints about the quality of our services in writing to the address: Serendipity, obrt za usluge i trgovinu, Malogorička 42, Zagreb or to e-mail info@bebecentar.com We will respond to your complaint in writing no later than 15 days from the date of receipt of the complaint.

On the complaint, it is mandatory to state the name and surname, as well as the address or e-mail for the delivery of the reply.

 

LEGAL DATA: 

Name: Serendipity, obrt za usluge i trgovinu

Headquarters: Malogorička 42, Zagreb

OIB: 37364599276